Customer Service Representative
New
Located in the United States or Puerto Rico, CST, ESTFull-TimeEntry
SalaryAt least 20.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Analytical SkillsCustomer serviceTime Management
Requirements
- Experience in a customer service or contact center environment.
- Excellent oral and written communication skills.
- Strong decision-making and analytical abilities.
- Demonstrated telephone skills.
- Reliable attendance and flexibility to work various shifts, including overtime.
- Proficient in computer systems and keyboarding.
- Strong interpersonal skills.
- Able to work remotely with access to a high-speed internet connection.
- Located in the United States or Puerto Rico.
Responsibilities
- Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed.
- Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies.
- Make outgoing calls to gather information on inquiries not readily available in systems.
- Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness.
- Utilize service recovery techniques to turn complaints into opportunities for business growth and retention.
View Full Description & ApplyYou'll be redirected to the employer's site
