Senior Analyst, Customer Journey Insights
New
100% remote, must be based in CanadaFull-TimeSenior
Salary80,000 - 131,900 USD per year
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Job Details
- Experience
- 4+ years of experience in an analyst or similar role
- Required Skills
- SQLBusiness IntelligenceData AnalysisMicrosoft Power BIGenerative AI
Requirements
- Bachelor’s degree in business, customer experience, marketing, analytics or related fields
- 4+ years of experience in an analyst or similar role
- Hands-on experience using SQL and Power BI
- 2+ years of experience applying customer experience (CX) insights
- Excellent communication and storytelling skills
- Proven ability to manage complex workstreams in an agile environment
- Demonstrated curiosity and working knowledge of generative AI tools
- Familiarity with CX/Voice of Customer platforms like Medallia, Qualtrics, or In-Moment
- Formal CX training or certification (e.g., CCXP, Forrester) is considered an asset
Responsibilities
- Partner with stakeholders to understand business needs and customer experience goals
- Analyze and interpret customer journey data across multiple sources to uncover insights
- Collaborate cross-functionally to deliver customer experience improvements
- Partner with a third-party vendor to integrate new data sources and validate data
- Support the development, testing and deployment of automated reporting solutions
- Mentor interns and more junior team members
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