Technical Assistant
New
United States; Must live in the State of North CarolinaFull-TimeEntry
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Technical supportCustomer support
Requirements
- High-speed Internet via wired Ethernet connection (no Wi-Fi, Satellite or Hot spot)
- Upload speed of 25 Mbps and Download speed of 50 Mbps
- Internet provider with 1% or less packet loss
- Available cell phone or tablet with Android 8.0+ or iOS 14+
- Ability to install Microsoft Authenticator (MFA) application
- Reside in the State of North Carolina
Responsibilities
- Provide real-time operational support to field technicians for installation, repair, and service assurance activities, including resolution of facility, provisioning, and inventory-related issues.
- Serve as a primary point of contact for inbound calls and chats from internal work groups and field personnel, supporting service order processing, fallout resolution, and completion status inquiries.
- Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems to ensure data accuracy and service continuity.
- Coordinate with Field Operations and other operational teams to resolve complex service or network issues and document actions and updates in Client-designated systems.
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