Customer Success Manager
New
Q
QbDVision, Inc.Life Sciences Software
Dublin, County Dublin, Ireland. United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Relationship managementChange ManagementCustomer Success
Requirements
- 3+ years working in life sciences, software or consulting
- Strong analytical and problem solving skills
- Experience working with global pharmaceutical companies
- Customer-facing consulting experience
- Managed relationships with executive stakeholders
- Ability to travel up to 20%
Responsibilities
- Build trusting, strategic relationships with key customer stakeholders across R&D, Operations and Manufacturing.
- Guide customers to the right solutions using product expertise and best practices.
- Act as a thought partner to drive product awareness and adoption.
- Monitor usage metrics and proactively address underutilization.
- Document and quantify customer value realized through ROI and impact metrics.
- Identify new use cases to partner with Account Management on expansion.
- Develop and execute change management and training strategies for end-users.
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