Senior Runner Experience Wholesale Specialist
New
United StatesFull-TimeSenior
Salary20.41 - 32.59 USD per hour
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Job Details
- Experience
- 2+ years of customer service experience
- Required Skills
- Analytical SkillsMicrosoft ExcelCustomer servicePowerPoint
Requirements
- 2+ years of customer service experience, ideally with exposure to wholesale or order management functions
- Strong understanding of end-to-end order lifecycle processes, including ERP, OMS, and WMS systems
- Experience working with national accounts or complex retail customers is strongly preferred
- Excellent written and verbal communication skills with the ability to simplify complex information
- Strong analytical and problem-solving skills with attention to detail and accuracy
- Ability to manage competing priorities in a fast-paced, high-volume environment
- Proficiency in Microsoft Office tools (Excel, Outlook, Teams, PowerPoint)
- Collaborative mindset with strong interpersonal skills and a customer-first approach
Responsibilities
- Communicate with internal and external customers across multiple channels, ensuring timely and accurate responses
- Manage orderbook responsibilities for large national accounts, including order entry, exceptions, and returns
- Oversee specialized account needs and resolve complex customer service and operational issues
- Collaborate with cross-functional teams such as sales, marketing, supply chain, credit, and distribution
- Handle escalated customer situations and ensure effective resolution through system-based problem solving
- Analyze trends and customer issues to provide insights that improve service quality and operational processes
- Support system testing, upgrades, and administrative tasks to enhance order management tools and workflows
- Contribute to onboarding and training efforts for new team members and help develop support documentation
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