Bilingual Spanish/English Customer Service Representative
New
United StatesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, English
- Experience
- 1-2 years of customer service or retail experience preferred
- Required Skills
- Communication SkillsProblem SolvingMultitaskingCustomer support
Requirements
- High school diploma or GED
- 1-2 years of customer service or retail experience
- Fluent in English and Spanish
- Strong verbal, written, and interpersonal communication skills
- Proficiency in learning and using new software
- Excellent problem-solving and conflict resolution skills
- Ability to multitask effectively
- Wired Ethernet connection (50 Mbps down/5 Mbps up minimum)
- Computer with 16GB RAM and Intel i5/i7 or AMD Ryzen 5/7 processor
- Dual monitor setup
Responsibilities
- Communicate with customers via phone, chat, SMS, and email
- Provide accurate and timely information on orders, promotions, shipments, and returns
- Foster strong customer relationships to enhance retention
- Work cross-functionally with internal teams
- Meet individual and team performance metrics
- Apply coaching, feedback, and training to enhance performance
- Ensure the security and privacy of customer information
View Full Description & ApplyYou'll be redirected to the employer's site
