Customer Support Representative
S
SimplyInsuredHealth Insurance
Must be based in the U.S., 8:30 am – 5:00 pm CSTFull-TimeEntry
Salary15 USD per hour
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Job Details
- Experience
- 1 year of high-volume call center experience
- Required Skills
- SalesforceMultitaskingCRMCustomer supportZendesk
Requirements
- 1 year of high-volume call center experience
- Experience in a remote, startup environment
- Exceptional oral and written communication skills
- Ability to explain complex topics simply
- Familiarity with support ticketing systems (Zendesk, Freshdesk, or Salesforce)
- Ability to multitask across several tabs and tools
- Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday
Responsibilities
- Help potential customers navigate online shopping to find health insurance quotes
- Resolve administrative and billing questions with urgency and clarity
- Use support tools and CRMs to document interactions
- Propose product and process improvements to leadership
- Maintain high productivity in a fast-paced, high-volume environment
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