Fraud Investigations Specialist
New
P
Peak Credit Union Financial Services
Remote role open to candidates residing in Washington (WA) or Oregon (OR)., PSTFull-TimeMiddle
Salary27.43 - 41.13 USD per hour
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Job Details
- Experience
- 2 years
- Required Skills
- Data AnalysisMicrosoft ExcelCompliance
Requirements
- Minimum of two (2) years experience in financial services, fraud management, card services, disputes management, or operations.
- Working knowledge of debit/credit card fraud typologies (e.g., CNP, counterfeit, account takeover, social engineering) and dispute drivers.
- Knowledge of consumer protection and payments regulations including Regulation E and Regulation Z.
- Skill in conducting end-to-end fraud investigations, documentation, and applying decision frameworks.
- Ability to aggregate and interpret open-source threat intelligence, card dispute trends, and consumer complaints.
- Skill in developing, tuning, and implementing card rules/controls.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and job-specific systems.
- Strong analytical skills, critical thinking, and attention to detail.
- Clear and professional communication skills.
Responsibilities
- Aggregates open-source threat-intelligence, card disputes data, and consumer complaints and assist in card rules development and implementation.
- Ensures adherence to Reg E, Reg Z, and applicable compliance rules and guidance.
- Investigates and dispositions fraud alerts and cases according to existing frameworks, regulatory guidance, and other documentation as required.
- Provides customer-facing and internal business line support for fraud concerns.
- Maintains a continuous improvement mindset and stays current on the latest fraud typologies, applicable regulatory changes, and professional development topics.
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