Business Billing & Sales Support Advisor
New
Work remotely in any of the 40+ States in which TDS Telecom operates, 8am-5pm PST, 9am-6pm MST or 10am-7pm CSTFull-TimeMiddle
Salary19.43 - 29.15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- Associates degree or 2+ years professional work experience or military service.
- 2+ years Customer service or billing experience.
- Understanding of general contract language.
- Ability to adapt to rapid change in a fast-paced environment.
- Working knowledge of Microsoft suite of products.
- Experience with ordering, billing, and customer information systems.
- Advanced sales and customer service skills.
- Excellent interpersonal communication skills.
Responsibilities
- Manage customer billing concerns via phone, email and chat following CPNI and Account Security guidelines.
- Educate customers on reading monthly statements and using online billing tools.
- Investigate billing disputes and negotiate customer credits.
- Submit orders for business customers including disconnects, installs, Change of Liability, and PIC changes.
- Process tax exemption paperwork.
- Act as point of contact for e-Rate & Rural Health Care Funding customer questions.
- Calculate Early Termination (ETC) quotes based on contract reviews.
- Perform project work, audits, and other duties as assigned.
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