Head of Account Management
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 5+ years
- Required Skills
- LeadershipData AnalysisNegotiationAccount ManagementStakeholder management
Requirements
- 5+ years of experience in Key Account Management, Client Success, or Relationship Management
- Proven leadership experience managing and developing high-performing, client-facing teams
- Strong understanding of payment systems, financial services ecosystems, and related regulations
- Excellent communication, negotiation, and stakeholder management skills
- Strong strategic thinking and structured problem-solving capabilities
- Experience working with international clients in high-growth, complex environments
- Ability to operate effectively in ambiguity and make sound decisions under pressure
- Fluent in English and Spanish
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience)
Responsibilities
- Lead, mentor, and scale the Key Account Management team, setting clear goals and performance expectations
- Own relationships with strategic merchants, ensuring high-quality engagement and long-term partnership value
- Drive revenue growth through expansion opportunities, retention strategies, and market insight-driven planning
- Define and execute account strategies focused on maximizing customer lifetime value and satisfaction
- Act as the escalation point for high-priority client issues, ensuring fast and effective resolution
- Partner cross-functionally with Sales, Product, Tech, Legal, Finance, and Operations
- Use data and analytics to track performance, identify risks, and optimize account outcomes
- Build a culture of accountability, continuous improvement, and high performance within the team
- Contribute to organizational strategy by identifying new growth opportunities within key accounts
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