Product Owner - CSM Applications
New
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- AgileBusiness AnalysisData AnalysisCustomer SuccessSaaS
Requirements
- 3–5 years of experience in SaaS, Customer Success Operations, Product Ownership, or Business Analysis.
- Experience working with Customer Success platforms such as Gainsight or similar tools.
- Ability to translate business processes into system requirements and scalable product solutions.
- Experience working in Agile environments, including backlog management, sprint planning, and user story creation.
- Familiarity with Customer Success metrics.
- Experience with cross-functional collaboration across Sales, Marketing, and Operations teams.
- Strong analytical thinking and problem-solving abilities.
- Excellent communication skills.
- Nice to have: Gainsight administration or certification, Salesforce CRM experience, data analysis skills.
Responsibilities
- Own and define the product vision, roadmap, and backlog for Customer Success Management applications.
- Gather, analyze, and translate business requirements into clear user stories, acceptance criteria, and functional specifications.
- Partner with Customer Success Operations and application administrators to plan sprints and prioritize development work.
- Design, optimize, and continuously improve Customer Success workflows and operational processes.
- Support release planning, communication, and stakeholder alignment.
- Track product performance and success metrics to guide roadmap prioritization.
- Provide hands-on support for system administration, troubleshooting, and user management.
- Monitor system usage and data integrity to drive continuous enhancement.
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