Construction Success Manager
New
Fully remote work opportunity within Australia.Full-TimeMiddle
Salary124,793 - 152,525 AUD per year
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Job Details
- Experience
- Minimum of 2 years of professional experience within the construction industry
- Required Skills
- Project ManagementClient relationship managementStakeholder management
Requirements
- Minimum of 2 years of professional experience within the construction industry, ideally combining field and office-based project management responsibilities.
- Strong understanding of construction project workflows from design and planning through project completion.
- Familiarity with construction technology, project management software, or digital collaboration platforms.
- Excellent presentation, communication, and interpersonal skills with the ability to engage stakeholders at all organizational levels.
- Strong organizational and time management skills with the ability to manage multiple client accounts simultaneously.
- Customer-focused mindset with diplomacy, patience, and problem-solving abilities when addressing client challenges.
- Understanding of how different construction stakeholders collaborate to maintain project schedules and budgets.
- Ability to think creatively and propose practical workflow solutions tailored to customer needs.
- Self-motivated, proactive, and comfortable working within a dynamic and fast-paced environment.
- Interest in technology adoption, operational improvement, and digital transformation within the construction industry.
Responsibilities
- Serve as a trusted advisor to construction clients by guiding successful software deployments, onboarding programs, and workflow adoption initiatives.
- Develop a deep understanding of customer construction processes and existing technology stacks to integrate platform solutions effectively into daily operations.
- Manage and support a portfolio of new and existing customers to improve platform usage, operational efficiency, and long-term engagement.
- Conduct web-based and in-person training sessions, demonstrations, and consultations for construction teams and stakeholders.
- Build and maintain strong customer relationships while driving satisfaction, retention, and account expansion opportunities.
- Collaborate with internal product and support teams to communicate customer feedback, identify improvement opportunities, and contribute to product enhancements.
- Troubleshoot customer issues and provide guidance on technical and workflow-related questions.
- Support construction teams in improving collaboration, visibility, scheduling, and communication across field and office operations.
- Occasionally travel to customer locations for key meetings, implementation support, and training sessions.
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