Support Experience & Automation Specialist
New
T
Top HatCustomer Success
Location: CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- Artificial IntelligenceSalesforceTechnical supportCRM
Requirements
- 1–2 years experience in a technical support or helpdesk environment.
- Ability to rewrite complex technical errors into clear, non-technical solutions.
- Functional understanding of Salesforce backend and data flow.
- Strong logic-first mindset for designing 'If/Then' scenarios.
- Passion for AI and automation technologies.
- Ability to learn and build in a fast-paced environment.
Responsibilities
- Design and pilot experimental AI workflows to proactively address customer friction points.
- Implement workflow improvements within Salesforce to automate internal processes.
- Handle high-level technical escalations and update AI/Knowledge Base to prevent recurrence.
- Create automated training modules and QA frameworks for offshore partners.
- Act as a core technical support agent during peak periods.
- Develop a cross-platform content strategy for 'Search-First' and 'AI-First' discovery.
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