Senior Coordinator - Small Business Banking
New
United States; Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.Full-TimeSenior
Salary49,774 USD per year
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Job Details
- Experience
- At least 3 years
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTime ManagementGoogle Workspace
Requirements
- High School Diploma, GED, or equivalent.
- 3+ years of Customer Service or Call Center experience.
- 1+ year of experience with Google Suite or Microsoft Office.
- Reliable private, password-protected internet connection (Cable or Fiber).
- Minimum 100 Mbps download / 10 Mbps upload internet speed.
- Secure home office environment free from noise/distractions.
- Strong attention to detail and ability to embrace change.
- Demonstrated customer focus rooted in empathy.
- Effective communication and independent decision-making skills.
Responsibilities
- Provide unmatched customer experience through first call resolution.
- Deepen relationships with small business customers.
- Use various tools to master Small Business products and services.
- Solve individual customer issues and identify trends.
- Guide co-workers in problem-solving and solutions.
- Employ exceptional listening, questioning, and call control techniques.
- De-escalate customer concerns effectively.
- Manage time and organizational tasks proactively.
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