SaaS Support Analyst
New
V
Varicent Sales Performance Management
Remote - Mexico Only, Eastern Standard Time (EST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (CEFR B2 level or higher)
- Experience
- 2+ Years
- Required Skills
- SQLCRMSaaS
Requirements
- 2+ Years of relevant technical experience
- Proven experience working with SaaS platforms
- Familiarity with relational databases and SQL scripting
- Familiarity with client-server architecture
- Troubleshooting experience for web-based applications
- Ability to communicate technical instructions clearly
- CEFR B2 level English proficiency or higher
- Ability to work effectively in cross-functional teams
Responsibilities
- Resolve technical problems by troubleshooting incidents
- Collect detailed problem descriptions, traces, log files, and replication
- Communicate investigation progress to clients
- Update records in the CRM system
- Utilize support tools and processes to resolve cases
- Share best practices for product utilization and deployment
- Support KPI targets such as SLA and QA
- Participate in scheduled weekend on-call rotations
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