AWS Solution Architect
New
N
NeuraFlash, Part of AccentureCloud Consulting
Remote - Canada (Alberta, British Columbia, Ontario Only)Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSPythonJavaWebRTCCloudFormation
Requirements
- Customer-facing contact center experience.
- Experience building integrations across WFM, CRM, and contact center solutions.
- Proficiency with communications protocols and APIs such as WebRTC and SIP.
- Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js).
- Experience with Cloudformation, Contact Flow Design, Lambda, Lex, and Call Center Routing.
- Knowledge of CI/CD tools (Jenkins, GitLab, CodeDeploy).
- Experience in technology/software sales, pre-sales, or consulting.
- Advanced knowledge of AWS services and cloud architecture.
- Familiarity with Salesforce Service Cloud.
- Certifications: AWS Cloud Practitioner, Developer Associate/Professional, Solution Architect, or Salesforce Certified Administrator.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments and audits for migrating to CCaaS AWS Connect.
- Facilitate business process reviews to identify customer requirements.
- Present ROI analyses and project estimates to clients.
- Translate customer requirements into contact center design leveraging AWS services.
- Oversee and mentor technical teams to deliver solutions on time and on budget.
- Act as a liaison between technical teams and business stakeholders.
- Drive best practice contact center design throughout solution delivery.
- Deliver customer end-user training and documentation.
- Lead vision and strategy discussions with client leadership.
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