AI Agent Experience Designer
New
IllinoisFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- Business Analysis
Requirements
- Bachelor’s degree in Computer Science, Math, Statistics, UI/UX, Process Design or equivalent experience.
- 6+ years in business analysis, conversational AI, UX writing, or related fields.
- Experience with chatbot, voicebot, and IVR system design.
- Strong ability to translate business needs into user-friendly scripts.
- Proficient in prompt design with hands-on experience in data-driven adjustments.
- Excellent writing and editing skills, especially in regulated environments.
- Ability to navigate ambiguity and set standards in evolving roles.
- Collaborative mindset with experience working with diverse teams.
- Successful history of deploying conversational AI solutions.
- Experience with regulated documentation and policy translation.
Responsibilities
- Define and document AI agent behavior, including quality targets and compliance constraints.
- Translate workflows and policy rules into actionable use cases for effective implementation.
- Craft and iterate guidelines for prompts to ensure accuracy and consistency.
- Analyze live interactions to spot issues and enhance response mechanisms.
- Develop an appropriate voice and interaction style for agents.
- Create conversation paths that manage user interactions smoothly.
- Create training materials for both internal support teams and business stakeholders.
- Establish a protocol for modifying prompts and workflows as needed.
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