Platform Support Engineer
New
V
Varicent SaaS Sales Performance
Remote - Mexico Only, Eastern Standard Time (EST)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English (CEFR B2 or higher)
- Experience
- 2+ Years
- Required Skills
- SQLTechnical supportCRMSaaS
Requirements
- 2+ Years of relevant technical experience
- Proven experience working with SaaS platforms
- Familiarity with relational database concepts (basic administration and SQL scripting)
- Familiarity with client server architecture
- Troubleshooting experience for web-based applications
- CEFR B2 level English proficiency or higher
- Strong verbal and written communication skills
- Ability to collaborate effectively in cross-functional teams
Responsibilities
- Resolve technical problems by troubleshooting incidents
- Communicate progress of investigation with clients
- Ensure all related records are properly updated in the CRM system
- Utilize support tools and processes to resolve cases
- Share best practices for the utilization and deployment of Varicent products
- Support KPI targets such as SLA, QA, and Resolution
- Participate in scheduled weekend on-call rotation
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