Billing Support Specialist
New
This role is only available as a 100% remote position if you reside in one of the following states: AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, WY., Working hours aligned to PST or MST are required for this role. Candidates based in those time zones are strongly preferred, though applicants in other locations who can consistently work within those hours are welcome to apply.Full-TimeMiddle
Salary55,000 - 65,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-5 years of customer service experience
- Required Skills
- Problem SolvingCustomer serviceAttention to detailWritten communicationCritical thinking
Requirements
- 3-5 years of customer service experience
- Excited by problem solving and engaging in critical thinking
- Excellent oral and written communication skills
- Acute attention to detail
- Highly organized and able to prioritize competing tasks
- Friendly and professional towards team members and clients
- Desire to serve faith-based organizations
- Accepts responsibility, accountability and takes pride in their work
- Experience working with accounts receivables is a plus
- Undergraduate degree is a plus
Responsibilities
- Respond to customer inquiries through written and verbal communication
- Work closely with internal teams’s questions and support in troubleshooting in client
- Record client payments within all reporting systems
- Resolve client account discrepancies between systems
- Maintain non-pay processes to collect payment from our non-pay customers
- Invoice and charge clients when appropriate to ensure timely payment
- Generate customer invoices and manage necessary account adjustments
View Full Description & ApplyYou'll be redirected to the employer's site
