System Implementations Manager (SIM)
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementJiraAnalytical SkillsCollaborationProblem SolvingProcess improvementAsana
Requirements
- Minimum 2 years of experience in DDA/IDD organizations (as an admin or project manager).
- Strong analytical and problem-solving capabilities.
- Ability to work independently in a remote environment.
- Excellent communication skills (verbal and written).
- Technical support background with a software product.
- Experience in Assisted Living or Adult Day programs.
- Familiarity with JIRA and Asana.
- Project management certification or experience.
- Self-starter with a positive attitude.
- Comfortable managing multiple priorities in a fast-paced setting.
- Highly organized with attention to detail.
Responsibilities
- Prepare for and lead new customer kickoff calls.
- Manage onboarding projects using Asana, including timelines, tasks, and weekly status updates.
- Conduct virtual training and walkthroughs to ensure system understanding.
- Create and manage JIRA tickets for data imports and customer requests.
- Serve as the main point of contact for customers during the onboarding phase.
- Troubleshoot technical and implementation issues via email or phone.
- Build strong, empathetic, and professional relationships with clients.
- Work closely with Customer Success, Sales, and Product teams.
- Partner with the Customer Success Team to develop and enhance onboarding resources like guides and videos.
- Assist with trade shows, marketing presentations, and product demos.
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