Customer Education Manager
New
Source API remote eligibility restrictions: IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Project ManagementContent management
Requirements
- Bachelor’s degree in a relevant field
- 3+ years of experience in instructional design, e-learning development, digital content creation, or customer education
- Excellent written and verbal communication skills in English, with experience creating polished, customer-facing content
- Strong project and content management skills, with the ability to work across multiple priorities in a fast-paced environment
- Experience working with Learning Management Systems (e.g., Skilljar or equivalent) and Content Management Systems (e.g., AEM, Webflow, or equivalent)
- Hands-on experience with instructional design or authoring tools such as EasyGenerator, Articulate, or similar
- Experience with video creation or management tools is strongly preferred
- Comfortable collaborating across regions and time zones, and working with cross-functional stakeholders
- Passion for education, customer success, and continuous improvement
Responsibilities
- Lead content development for Success Hub, including new content creation, content optimization, and decommissioning outdated materials
- Partner with UX and analytics teams to improve the hub experience and measure impact using tools such as Adobe Analytics
- Design and build short courses, learning paths, and certifications within Wiley Academy to drive product usage and customer value
- Create engaging customer-facing training materials such as videos, guides, infographics, FAQs, and posts in collaboration with Sales, Product, CSMs, and Design teams
- Produce and edit high-quality training videos using platforms such as Synthesia, Cloudinary, or equivalent tools
- Repurpose content across multiple formats and channels to maximize reach and effectiveness
- Support webinar production and facilitation (GoToWebinar/Zoom) for APAC customers as part of event operations
- Maintain organized, version-controlled content libraries and documentation
- Collaborate cross-functionally to align training content with customer needs, product priorities, and business goals
- Continuously improve training programs based on customer feedback and performance insights
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