Junior System Administrator (Consumer Direct Platforms)
New
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary60,000 - 85,000 USD per year
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Job Details
- Experience
- Minimum 1 year
- Required Skills
- JiraMicrosoft ExcelRESTful APIsTroubleshooting
Requirements
- Minimum 1 year of hands-on CRM administration experience within the mortgage industry
- Working knowledge of SaaS application administration, including user management, workflow configurations, and permission structures
- Experience with ticketing systems (e.g., Jira, ServiceDesk) or similar project management tools
- Strong troubleshooting skills with the ability to diagnose system, user, telephony, and data-related issues
- Basic understanding of system integrations, APIs, and data synchronization between platforms
- Proficiency in Microsoft Excel or similar tools for reporting and data analysis
- Strong organizational skills with the ability to manage multiple concurrent tasks and priorities
Responsibilities
- Administer and support critical SaaS platforms (Relcu, Five9, and Botsplash), ensuring system availability, performance, and reliability
- Manage end-to-end user lifecycle processes including provisioning, deprovisioning, role-based access control (RBAC), and permission auditing
- Monitor and triage incoming support tickets; perform root cause analysis and resolve Tier 1/Tier 2 system issues
- Troubleshoot platform-level issues including user access errors, data inconsistencies, workflow failures, and integration issues
- Escalate and coordinate resolution of critical incidents with internal leadership, including the VP of Consumer Direct Platforms, VP of Sales Technology, EVP of Strategy, and external vendors if necessary
- Assist in maintaining system integrations and data flow between CRM and communication platforms
- Generate and analyze operational reports related to system usage, user activity, and performance metrics
- Collaborate with division leaders and stakeholders to support system enhancements, deployments, and platform-related initiatives
- Maintain system documentation including standard operating procedures (SOPs), configuration changes, and Wrike Tasks
- Support audit and compliance efforts by ensuring proper access controls and data integrity across systems
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