Wholesale Support Specialist
New
This is a remote position, although preference will be given to those candidates living within a reasonable driving distance to our headquarters in Sunderland, VT.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceMicrosoft OfficeAttention to detailTime ManagementMultitasking
Requirements
- A passion for delivering exceptional customer service with a positive, solution-oriented attitude.
- Strong communication skills (both verbal and written) with the ability to connect with a wide variety of people.
- Ability to multitask, stay organized, and manage time effectively in a fast-paced environment.
- Attention to detail, including good math skills for calculating percentages and averages.
- Proficiency with computer systems, including Microsoft Office (knowledge of I-Series is a plus).
- A proactive mindset, willing to go the extra mile to help customers and improve processes.
- Proven track record of excellent customer service.
- Strong understanding of the fly fishing industry and Specialty Independent Retail is a big plus.
- Experience in call centers, wholesale environments, or mail order industries is beneficial.
- Ability to sit for prolonged periods of time
Responsibilities
- Resolve Dealer and Pro requests and orders within a timely manner, including RGMs, credits, repair requests, and special orders.
- Maintain an elevated customer service level for both internal and external customers.
- Deliver consistently high Monitoring Scores by following best practices.
- Act as a liaison between Orvis and our Dealers and Pro Program Members, ensuring their needs are met promptly and professionally, while building lasting relationships.
- Provide support with dealer orders, inquiries, credits, and other requests, working with various internal teams to ensure a smooth process.
- Assist with the Orvis Pro Program, helping Pro customers with their orders, account inquiries, and application processing.
- Stay up to date with the latest Orvis products and industry best practices, always maintaining a high standard of service.
- Be a key player in cross-functional collaboration, working with Customer Care, Sales, Finance, and Fulfillment teams to provide top-tier service.
- Actively contribute to training and development, continuously improving both your skills and the overall customer experience.
- Stay committed to our core values, making a positive impact both within the team and on the customer journey.
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