AVP - Capability Leader
New
United StatesFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 5 years of overall applicable experience preferably in BPO space
- Required Skills
- Project ManagementMicrosoft AccessMicrosoft ExcelNegotiationClient relationship managementPowerPoint
Requirements
- 5 years of overall applicable experience preferably in BPO space
- Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, Visio and statistical analysis software
- Effective communication with senior management, cross-functional teams, and external stakeholders.
- Demonstrated capability to manage intricate assignments, providing a comprehensive overview of complex projects.
- Proficient in communicating plans and approaches clearly, concisely, and professionally, both verbally and in written form.
- Experience of training and development delivery methodologies – In person and virtual
- Experience of developing and implementing training and development strategy, policy and projects.
- Proven track record of operating at managerial level within a training delivery function leading a team of training delivery and design staff
- Ability to work across the training cycle from training needs analysis, design, delivery and evaluation
- Possess strong project management skills
- Experience in managing Client/ Customer Relationship
- Demonstrated strong track record in driving continuous improvement in customer satisfaction.
- Ability to manage multiple tasks simultaneously.
- Must be a change agent focused on delivering results, possessing proficient facilitation skills with the ability to influence, negotiate, and resolve conflicts effectively.
- Strong team building skills across sites, functions, technical and organizational levels
Responsibilities
- Oversee all training needs of teams through careful assessment and analysis.
- Responsible for developing and maintaining a training and development strategy for the Business.
- Achieve the agreed-upon Key Result Areas (KRAs) and adapt to additional ones that may be introduced in response to evolving business requirements
- Collaborate with the business leaders and managers to identify gaps and implement plans to close and improve.
- Ensure delivery of key training and development projects.
- Lead the Training function for migration of new businesses from the Client site to desired work location.
- Collaborate closely with the client to comprehend their product/service, and subsequently tailor and customize the training content to facilitate effective knowledge transfer as needed.
- Work closely with Training Managers in the design and delivery of learning frameworks, practices and solutions during the development of the training program.
- Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables.
- Design and execute strong governance plans to communicate with the internal Customers, Stakeholders and Clients to gain information, feedback and approval.
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