Client Services Manager – Remote Support Track
Location: Burlington, ON This is a remote / work from home positionFull-TimeManager
Salary60,000 - 95,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceAttention to detailTime Management
Requirements
- Strong organization
- Time management
- Clear communication skills
- Attention to detail
- Professionalism
- Reliability
- Comfort with remote tools
- Reliable and predictable attendance
- Ability to work full time or part time
- Professional communication and conduct
- Commitment to helping families Make Tomorrow Better
Responsibilities
- Manage scheduling, client flow, and virtual operations.
- Respond promptly and professionally to customer inquiries via phone, email, and text.
- Provide accurate information regarding products, services, pricing, and company policies.
- Resolve customer concerns and complaints efficiently.
- Follow up with customers to ensure satisfaction and issue resolution.
- Identify customer needs and recommend suitable products or services.
- Promote special offers, upgrades, or additional services when appropriate.
- Generate leads and support sales initiatives through customer interactions.
- Build positive relationships with customers.
- Meet or exceed sales goals, conversion targets, and customer satisfaction metrics.
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