Product Implementation Manager, iQueue for Operating Rooms
Remote, currently employing in the following states: AK, AZ, CA, CO, IA, IL, KS, MO, MT, NV, OR, TX, UT, WAFull-TimeManager
Salary90,000 - 125,000 USD per year
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Job Details
- Experience
- 3+ years of professional experience
- Required Skills
- Project ManagementCommunication SkillsAnalytical SkillsCross-functional collaborationStakeholder managementEHR
Requirements
- Bachelor's degree or equivalent years of related experience
- 3+ years of professional experience in a client- or customer-facing role within healthcare (e.g., consulting, implementation, hospital operations)
- Strong analytical and data-driven problem-solving skills; experience working with complex datasets
- Experience working with healthcare IT systems and data (EHR familiarity preferred)
- Experience working with executive-level stakeholders and driving alignment in complex environments
- Experience working with cross-functional teams (product, engineering, clinical)
- Excellent communication, facilitation, and stakeholder management skills
- Strong project management skills, including managing multiple workstreams and coordinating cross-functional teams with high attention to detail and organization
- Strong familiarity with project management tools and best practices
Responsibilities
- Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
- Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
- Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals
- Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes
- Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs
- Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization
- Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live
- Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.)
- Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live
- Travel up to 20–50% to customer sites
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