AI Solutions Manager, West
A
Arize AIAI/ML
While we are a remote-first company, the nature of this role requires candidates to be based in the San Francisco Bay area/PST time zone., PST time zoneFull-TimeManager
SalaryThe estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package.
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Communication SkillsOrganizational skillsSaaS
Requirements
- 3+ years of experience as a Customer Success Manager in SaaS.
- A self-starter mindset with the ability to thrive in limited process environments.
- Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
- Strong communication skills for articulating observations and fostering collaboration across teams.
- Proven ability to demo technical products and translate their value into tailored customer solutions.
- Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
- A strong team player who values collaboration and collective success.
- Familiarity with AI/ML workflows or GenAI technologies.
Responsibilities
- Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts.
- Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
- Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
- Run workshops and training sessions with customers during onboarding and new functionality
- Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
- Proactively monitor product usage across your accounts to further gauge account health
- Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
- Effectively relay customer feature requests to internal teams and advocate for customer needs.
- Ensure support teams are aligned with customer requests and priorities.
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