Patient Care Coordinator
Source API remote eligibility restrictions: United States, 8:00 AM – 6:30 PM ESTFull-TimeJunior
Salary20 - 30 USD per hour
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Job Details
- Experience
- Minimum of 1 year of experience
- Required Skills
- Customer serviceMicrosoft OfficeOrganizational skillsTime ManagementMultitasking
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of experience in customer service, healthcare support, pharmacy services, or a related role.
- Experience communicating with customers or patients by phone, email, or in person.
- Strong organizational, time management, and multitasking skills.
- Comfort using computers, Microsoft Office applications, and healthcare or pharmacy systems.
- Experience in pharmacy customer service, pharmacy technician support, home infusion, specialty pharmacy, or homecare (preferred).
- Familiarity with infusion therapy workflows or ancillary healthcare provider environments (preferred).
- Demonstrated ability to prioritize competing tasks while maintaining attention to detail (preferred).
- Associate’s or Bachelor’s degree in a related field (preferred).
Responsibilities
- Support the clinical management of infusion patients by coordinating medication refills, supplies, and services under the supervision of a licensed pharmacist.
- Ensure patient supply inventories are accurate and complete, helping to prevent delays in care and treatment interruptions.
- Collect and document medication profiles, patient updates, and assessments clearly and accurately in the medical record.
- Serve as a key communication link between patients, infusion pharmacy teams, nursing, operations, reimbursement, and distribution partners.
- Partner with reimbursement and distribution teams to ensure payer-specific requirements are followed, including delivery restrictions and collection processes.
- Maintain high standards for quality, accuracy, productivity, and timeliness while meeting or exceeding defined performance goals.
- Deliver consistently positive internal and external customer experiences through professional, empathetic, and solution-focused communication.
- Support day-to-day pharmacy and operations workflows, including documentation handling, equipment coordination, and delivery or pickup preparation.
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