Telephonic Critical Support Nurse (RN), Day Shift
United StatesFull-TimeSenior
Salary33 - 56 USD per hour
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Job Details
- Experience
- Minimum of 5 years of relevant RN experience in critical care or home infusion.
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- Registered Nurse (RN) with multistate license in good standing, with ability to obtain licensure in all 50 states.
- Valid RN license in state of primary residence. Compact license required.
- Bachelor of Nursing degree (BSN) preferred.
- Minimum of 5 years of relevant RN experience in critical care or home infusion.
- Proficiency with Microsoft Office software (Outlook, Word, Excel, PowerPoint, OneNote).
- Understanding of legal and regulatory issues.
- Ability to compile data and statistics.
- Strong customer service focus and ability to counsel patients.
- Strong oral and written communication and organizational skills.
- Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
Responsibilities
- Triage incoming calls from patients, clinicians, hospitals, and other sources.
- Intervene to address life-threatening medication interruptions.
- Guide patients, caregivers, and clinicians through assessment of potential disruptions in medication administration, including pump malfunction, central line problems, and patient error.
- Troubleshoot issues with infusion devices, answer infusion access questions, and provide therapy support.
- Coordinate communication between patients, caregivers, pharmacists, nurses, hospital staff, and physicians.
- Ensure timely provision of products and supplies.
- Contact appropriate personnel as needed and document transactions in patients’ electronic charts.
- Maintain up-to-date knowledge of all services, products, and resources provided by Accredo, incorporating new product and service information.
- Identify trends and needs within the scope of customer/client contact.
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