Bilingual (Spanish) Care Coordinator
United States, EST and CSTFull-Time
Salary52,000 USD per year
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Job Details
- Languages
- Spanish and English (Required)
- Required Skills
- Problem SolvingCustomer serviceInterpersonal skills
Requirements
- At least 3 years of customer service in a healthcare setting
- Ability to use multiple digital tools for record keeping and patient care directives
- Excellent interpersonal skills and ability to engage patients
- Ability to effectively communicate with other members of the Icon Team
- Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
- Minimum 1 year of experience working in a fully remote or hybrid environment
- Ability to problem solve independently and “think on your feet” as needs arise
- MUST BE BILINGUAL ENGLISH/SPANISH
Responsibilities
- Support the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan.
- Engage in direct patient contact via text/email/phone.
- Complete administrative tasks in multiple digital platforms.
- Build trust with patients with an empathetic attitude and working knowledge of healthcare.
- Communicate and collaborate with external office staff and other Icon clinical team members.
- Prioritize the patient experience navigating their MSK care journey.
- Complete tasks as directed by clinician in a fast-paced environment.
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