Care Coordinator I
New
Remote with preference for a candidate located in OR, MT, AZ, NV, 9:00 AM - 6:00 PM PSTFull-TimeEntry
Salary18 - 21 USD per hour
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Job Details
- Required Skills
- Problem SolvingDocumentation
Requirements
- Excellent judgment and ability to manage complex workflows.
- Strong problem-solving skills under pressure.
- Ability to provide empathetic, high-touch support.
- Proficiency in clinical documentation standards.
- Ability to meet performance metrics, including call volume and SLA targets.
- Knowledge of HIPAA compliance requirements.
Responsibilities
- Serve as the primary point of contact for complex member inquiries via phone or other communication channels.
- Manage urgent and high-touch requests, including urgent patient requests and escalated member concerns.
- Coordinate nuanced clinical and specialty services, such as IUD scheduling and follow-up care.
- Deliver compassionate, real-time phone-based support, resolving complex issues and triaging appropriately.
- Build trust with members through thoughtful, empathetic communication and clear follow-through.
- Accurately document all interactions, ensuring compliance with HIPAA and internal policies.
- Surface recurring pain points or workflow gaps to leadership for continuous improvement.
- Participate in team training, huddles, and performance reviews.
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