Case Coordinator
L
Libra SolutionsLegal, Medical
Workable workplace: remote Workable locations: Arizona, United States This position is remote in Arizona.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1-3 years of relevant industry or legal experience
- Required Skills
- Customer serviceTime ManagementRelationship building
Requirements
- Exemplary customer service and time management
- Organized and ability to prioritize well
- Thrives in team environment
- Knowledge of medical terminology and life cycle of a case
- Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor.
- High School Diploma or GED required
- Bachelor's degree preferred
- 1-3 years of relevant industry or legal experience
- Bilingual in Spanish is preferred
Responsibilities
- Comfortable managing active caseload of (100-150) cases
- Grow relationship with law firms and medical providers
- Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible.
- Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation.
- Assess and make funding decisions up to $25K
- Maintain workflow through prioritization of daily and weekly tasks
- Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking.
- Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
- Occasionally assist with training new team members.
- Provide the best customer service daily.
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