Phlebotomy Quality Manager
Remote, Must be a resident of the United StatesFull-TimeManager
Salary80,000 - 90,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years in Quality Assurance or Quality Management, 5+ years of hands-on phlebotomy experience, 2+ years of supervisory or people management experience
- Required Skills
- People ManagementAnalytical SkillsProblem-solving skillsQuality Assurance
Requirements
- 2+ years in Quality Assurance or Quality Management, preferably in a mobile phlebotomy or clinical setting
- 5+ years of hands-on phlebotomy experience
- 2+ years of supervisory or people management experience
- Active phlebotomy certification (AMT, ASCP, or NCCT)
- Working knowledge of CLSI standards and CLIA/CAP regulations
- Strong analytical and problem-solving skills with the ability to translate data into action
- Excellent written, verbal, and presentation skills
- Proven ability to coach, develop, and evaluate team members
- Experience writing SOPs and policy documentation
- Comfortable operating in ambiguity and fast-paced environments
Responsibilities
- Develop, administer, and continuously improve quality programs, processes, and SOPs aligned with regulatory standards and partner requirements (CLSI, CLIA, CAP)
- Lead root cause investigations for all phlebotomy errors, manage the corrective action process, and ensure effectiveness checks are completed within 48 business hours
- Manage internal and external audits, address findings, and formulate partner-facing responses to complaints, nonconforming events, and regulatory citations, and maintain regulatory compliance
- Identify high-risk draws and flag potential issues during onboarding to prevent errors
- Maintain monthly Quality Specialist scorecards, review KPIs, and support development planning
- Analyze clinical data, monitor key performance indicators (KPIs), report on trends, and use insights to enhance patient care and operational efficiency
- Provide strategic direction for quality initiatives to cross-functional teams, collaborate with senior leaders, executives and field operations
- Train new hires and provide retraining when trends, audits, or partner feedback indicate performance gaps
- Collect, analyze, and report on quality trends, risks, outliers, and mitigation strategies
- Partner with Operations Managers and Supervisors to reduce clinical errors and maintain redraw rates at or below 1%
View Full Description & ApplyYou'll be redirected to the employer's site
