Intermediate Network Operations Center (NOC) Engineer
Wrocław, Lower Silesian Voivodeship, Poland. Porto, Porto District, Portugal. Sofia, Sofia City Province, Bulgaria. Madrid, Community of Madrid, Spain. Metro Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced English communication skills (written and verbal)
- Experience
- 2+ years of IT support and incident management experience
- Required Skills
- AWSDockerPostgreSQLAmazon RDSKubernetesMySQLAzureAnalytical SkillsProblem-solving skillsTechnical supportSlackServiceNowGitHub ActionsDatadog
Requirements
- 2+ years of IT support and incident management experience, including triage, prioritization, and escalation
- Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
- Ability to navigate dashboards and perform log correlation
- Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
- Advanced English communication skills (written and verbal)
- Clear communication with technical teams and stakeholders during incident response
- Ability to manage multiple priorities in fast-paced environments
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting
- Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
- Disciplined approach to following operational processes and maintaining 24/7 shift coverage
- Self-motivation with the ability to adapt and learn quickly
- Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)
Responsibilities
- Act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.
- Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
- Analyze logs, metrics, and traces to determine incident scope and impact
- Manage the incident lifecycle, including triage, prioritization, and escalation coordination
- Document and track incidents in ServiceNow and Jira Service Management
- Coordinate with application and development teams, providing initial technical analysis to support faster resolution
- Communicate clear, concise incident updates, translating technical status into actionable information
- Maintain accurate incident records and provide structured shift handovers to incoming analysts
View Full Description & ApplyYou'll be redirected to the employer's site
