Loan Assistant
Fully remote (U.S.-based) workforce, work from anywhere in the U.S. with a flexible, people-first approach., Pacific or Mountain timeFull-TimeJunior
SalaryAt least 53,000 USD per year
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Job Details
- Experience
- 1+ years of experience in mortgage operations and/or processing
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- 1+ years of experience in mortgage operations and/or processing
- Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
- Recent experience working in the Pacific or Mountain Time Zone
- Experience using Encompass
- Experience using Blend
- Experience using Google Suite
- Comfortable with change and working in a fast-paced, startup environment
- Team player and a fantastic communicator (written and verbal)
- Ability to review and interpret internal guidelines
- Process oriented with a keen eye for detail
- Proven success working 100% remote in prior positions & are experienced working with a distributed, national team
- High school diploma or equivalent
Responsibilities
- Support the customer journey from application to funding
- Provide an overview of Knock's products and programs
- Assist with seeing customers through to a successful closing
- Gather required documentation to successfully submit the loan file for processing/underwriting
- Obtain Initial Closing Disclosure signatures to meet on-time closings
- Manage a pipeline of 30 loan closings per month
- Complete Patriot Act based on customer ID
- Ensure minimum submission requirements and documents are met prior to submitting loans to processing
- Assist other team members with any borrower requests
- Understanding of TRID to compliantly issue initial disclosures and revised Loan Estimates within 24-48 hours of receiving loan
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