Director, Care Advocacy
USFull-TimeDirector
Salary120,753 - 224,614 USD per year
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Job Details
- Experience
- 5+ years of business experience; 3+ years of leadership or management experience
- Required Skills
- Data AnalysisSalesforceTeam management
Requirements
- Bachelor’s degree in Nursing required; Master’s degree preferred (Healthcare Administration, Nursing, or MBA)
- 5+ years of business experience in healthcare operations, hospital administration, or strategic planning
- 3+ years of leadership or management experience overseeing teams and operational functions
- Experience in clinical settings and understanding of care delivery workflows strongly preferred
- Strong ability to translate operational and clinical needs into technical and system requirements
- Experience working with healthcare and enterprise systems such as Epic, Cerner, Salesforce, or Athena
- Strong analytical, problem-solving, and data interpretation skills
- Excellent communication and stakeholder management skills, including executive-level interaction
- Ability to lead cross-functional initiatives and manage multiple priorities simultaneously
- Preferred experience in digital health, consumer engagement, or product/technology environments
Responsibilities
- Lead and manage a large multidisciplinary team (clinical and non-clinical), including supervisor-level leaders
- Define and execute operational strategies for Care Advocacy services across outpatient and hospital settings
- Translate clinical, operational, and business needs into clear technical and process requirements
- Oversee care delivery performance, identifying opportunities for improvement and service expansion
- Interpret and leverage data and analytics to drive decision-making at both individual and organizational levels
- Partner with product and technology teams to align system changes, releases, and platform performance with operational needs
- Manage budget planning, financial reviews, and resource allocation for Care Advocacy operations
- Develop leadership capability within the team through coaching, mentoring, and upskilling initiatives
- Establish and promote consistent processes, operational standards, and service quality frameworks
- Collaborate with senior leaders across the organization to communicate strategy, risks, and operational priorities
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