Client Engagement Ops Analyst - Regulatory Risk Management
BrazilFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- JiraComplianceRisk ManagementZendesk
Requirements
- Experience in operations, administrative support, compliance, or case management roles.
- Familiarity with regulated environments such as financial services, fintech, legal, or similar industries (preferred).
- Strong attention to detail and commitment to accuracy in handling sensitive information.
- Ability to manage multiple cases, priorities, and deadlines effectively.
- Clear and professional written communication skills, especially for regulatory or legal contexts.
- Comfort using case management and ticketing systems such as Zendesk, Jira, or similar tools.
- Ability to follow established procedures while exercising good judgment when needed.
- High level of integrity and discretion when handling confidential and sensitive data.
- Strong organizational skills and a proactive approach to workload management.
- Familiarity with DSAR processes, GDPR/CCPA, bankruptcy, or collections workflows (nice to have).
- Exposure to fintech, crypto, or highly regulated digital environments (nice to have).
- Experience with automation tools or AI-assisted workflows (nice to have).
Responsibilities
- Review and process incoming regulatory and compliance cases through internal systems, ensuring correct handling and timely resolution.
- Manage bankruptcy and collections cases, including account updates, deadline tracking, and coordination with external stakeholders when required.
- Handle Data Subject Access Requests (DSARs) and privacy-related inquiries in line with GDPR, CCPA, and internal policies.
- Retrieve and deliver client account data for legal or compliance requests, ensuring accuracy and proper documentation.
- Support deceased account workflows, coordinating resolution steps with legal representatives or next of kin.
- Respond to legal and regulatory correspondence using approved templates and escalation paths when necessary.
- Maintain accurate and up-to-date records in case management systems such as Zendesk, Jira, and internal tools.
- Manage case queues effectively, ensuring SLAs are met and potential risks or delays are proactively escalated.
- Collaborate with a global team to ensure consistent execution of processes and knowledge sharing.
View Full Description & ApplyYou'll be redirected to the employer's site
