Manager, Professional Services Engineers
Fully remote work with flexibility across the United Kingdom and broader EMEA region.Full-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- CollaborationTeam management
Requirements
- Proven experience leading technical, customer-facing teams in a professional services, consulting, or enterprise software environment.
- Strong technical background in software delivery, DevSecOps, platform engineering, or related domains with ability to engage in deep technical discussions.
- Experience managing complex implementation, migration, or enterprise delivery programs with measurable customer outcomes.
- Demonstrated ability to handle escalations, manage competing priorities, and drive resolution in high-pressure environments.
- Strong collaboration skills with experience working across Sales, Customer Success, Engineering, and Architecture teams.
- Excellent leadership and coaching skills with a track record of developing high-performing technical teams.
- Strong communication skills, particularly in distributed and asynchronous remote environments.
- Delivery-focused mindset with emphasis on accountability, quality, and outcomes over activity.
- Alignment with values of transparency, trust, and continuous improvement.
Responsibilities
- Lead and manage a team of Professional Services Engineers, ensuring strong performance, technical development, and consistent delivery across customer engagements.
- Oversee end-to-end delivery of implementation, migration, training, advisory, and statement-of-work projects for enterprise customers.
- Support team members through coaching, 1:1s, feedback, and structured career development to strengthen technical and consulting capabilities.
- Monitor project health, proactively identify delivery risks, and intervene or escalate to ensure successful customer outcomes.
- Partner with Sales, Customer Success, Technical Architects, and Engagement Managers to scope, plan, and resource services engagements effectively.
- Track utilization, delivery performance, customer satisfaction, and escalation trends to continuously improve team efficiency and outcomes.
- Act as a senior escalation point for complex customer issues, ensuring resolution while maintaining high service quality standards.
- Contribute to improving internal processes, tooling, documentation, and delivery frameworks across the professional services organization.
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