Forward Deployed Engineer
India, flexible time zones (including EST hours)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- RESTful APIsCRM
Requirements
- 5+ years of experience in technical, customer-facing roles such as Forward Deployed Engineer, Solutions Engineer, Implementation Engineer, Technical Consultant, or Technical Project Manager.
- Strong technical background with hands-on experience in coding, APIs, and system integration.
- Proven ability to deliver production-grade enterprise solutions with testing, validation, and iterative improvement.
- Experience working with enterprise stakeholders and translating business needs into technical execution plans.
- Comfortable operating in fast-paced, ambiguous environments with high ownership expectations.
- Strong communication skills, especially with senior technical and business stakeholders.
- Ability to work independently and manage multiple concurrent implementation projects.
- Experience working in global delivery environments and flexible time zones (including EST hours).
- Experience building with LLMs, AI agents, or prompt-based systems is highly desirable.
- Familiarity with enterprise SaaS integrations (CRM, ticketing, data pipelines) with attention to security and compliance.
- Strong product thinking and ability to define success metrics based on customer outcomes.
Responsibilities
- Own the full lifecycle of AI agent deployments, including discovery, scoping, configuration, launch, and continuous optimization.
- Design and implement agent workflows, decision logic, and automation behaviors to ensure accuracy, reliability, and strong business outcomes.
- Build and maintain integrations with enterprise systems such as CRMs, ticketing platforms, telephony tools, and data systems.
- Implement guardrails, validation mechanisms, and safety frameworks to ensure predictable and compliant AI agent behavior.
- Translate customer requirements into structured technical implementation plans and clear documentation.
- Partner with customer technical stakeholders to define success metrics and deliver implementations within agreed timelines.
- Conduct testing, validation, and iteration cycles to ensure production-grade quality of deployed solutions.
- Collaborate with Product and Engineering teams to provide feedback loops that improve platform capabilities and scalability.
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