Senior Salesforce & Fullstack Engineer (Cloud Communications)
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Advanced/Fluent English (written and spoken)
- Experience
- 5+ years of professional experience in Salesforce Development and 3+ years in Fullstack Web Development. At least 2 years working with AWS Connect or similar cloud-based call center technologies.
- Required Skills
- Node.jsPythonAgileJavaSCRUMReactRESTful APIsTerraformGitHub ActionsAWS LambdaCloudFormation
Requirements
- Salesforce Mastery: Deep expertise in Service Cloud, Salesforce Flow, and LWC. Experience with Service Cloud Voice is highly preferred.
- AWS Connect Expertise: Proven experience configuring Amazon Connect, including Contact Flows, Lambda integrations, and Lex chatbots.
- Fullstack Engineering: Proficiency in modern JS frameworks (React, Vue, or Angular) and backend environments (Node.js, Python, or Java).
- API & Middleware: Strong understanding of REST/Websockets for real-time communication between telephony and web interfaces.
- AI & Agentforce: Hands-on experience with Salesforce Agentforce and integrating LLMs to enhance customer service automation.
- Client Engagement: Elite English skills; ability to consult with US-based clients on technical strategy and "best-fit" cloud solutions.
- Problem-Solving: A "system-thinker" mindset—capable of debugging complex issues across the entire stack from CRM to Cloud.
- Experience: 5+ years of professional experience in Salesforce Development and 3+ years in Fullstack Web Development.
- Specialized Expertise: At least 2 years working with AWS Connect or similar cloud-based call center technologies.
- Language: Advanced/Fluent English (written and spoken) for direct US-client collaboration.
- Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
- Project Leadership: Demonstrated experience in leading complex integrations and managing stakeholder expectations throughout the project lifecycle.
Responsibilities
- Partner with US stakeholders to design "Voice of the Customer" journeys, integrating AWS Connect with Salesforce to provide a 360-degree view of client interactions.
- Develop and maintain integrations between Salesforce Service Cloud and AWS, including CTI (Computer Telephony Integration), Contact Flow designs, and real-time data syncing.
- Architect and deploy full-stack web applications (React/Node.js) that enhance the agent experience and integrate directly with AWS and Salesforce APIs.
- Implement Agentforce and AWS AI services (like Amazon Lex or Polly) to automate self-service voice bots and intelligent call routing.
- Manage and optimize AWS Lambda functions and backend services that power the connectivity between the call center and the CRM.
- Document complex integration architectures and SOPs to ensure the sustaining team can maintain high-availability systems.
- Act as a bridge between the Web, Salesforce, and DevOps teams, sharing expertise on cloud-native communication best practices.
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