Customer Relations Specialist
USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3–5 years of experience
- Required Skills
- Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingMicrosoft OfficeCRM
Requirements
- Associate degree or equivalent combination of education and relevant experience
- 3–5 years of experience in customer service, inside sales, or a similar customer-facing role in a manufacturing or technical environment
- Strong proficiency with ERP/MRP systems and CRM platforms
- Advanced skills in Microsoft Office (Excel, Word, Outlook) and web-based business tools
- Ability to read and interpret technical documentation, customer requirements, and internal procedures
- Strong communication skills with professionalism in customer and stakeholder interactions
- Solid problem-solving and analytical skills in a fast-paced, regulated environment
- Ability to manage multiple priorities and maintain strong attention to detail
- Basic understanding of mathematical concepts such as percentages, discounts, and proportions
- Strong ability to follow structured processes and interpret instructions across formats
Responsibilities
- Serve as the main customer contact for inquiries related to pricing, order status, delivery timelines, and product information
- Prepare and communicate quotations, including pricing, lead times, and special requirements in coordination with internal teams
- Process and manage customer purchase orders, including entry, review, acknowledgements, and change management
- Monitor open orders to ensure on-time delivery and proactively communicate schedule changes to customers
- Process returns (RMAs), validate materials, issue credits, and manage replacement or rework orders
- Collaborate with Engineering to validate technical requirements, resolve discrepancies, and support special customer requests
- Review and interpret customer terms and conditions, escalating issues when necessary
- Manage customer portals, documentation requests, and order-related records with accuracy
- Coordinate cross-functional issue resolution with Sales, Operations, Finance, Engineering, and Quality teams
- Ensure compliance with regulatory requirements such as ITAR, FAR, and DFARS where applicable
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