Senior Customer Success Engineer - DACH
Source API remote eligibility restrictions: GermanyFull-TimeSenior
Salary170,000 - 200,000 EUR per year total compensation
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Job Details
- Experience
- 12 years experience
- Required Skills
- Project ManagementPythonSQLRESTful APIs
Requirements
- Associates degree or equivalent experience required.
- 12 years experience in Strong project management skills.
- A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.
- A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.
- Prior experience collaborating with Development teams.
- Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.
- 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
- Experience with programming or scripting languages and familiarity with APIs and web services
- Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.
- Prior experience working in a software company in a technical customer-facing role is essential.
- Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
- Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.
- A clear and concise verbal and written communicator, capable of conveying complex information effectively.
- Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.
- Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation.
Responsibilities
- Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.
- Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
- Driving customer adoption through effective onboarding and training processes.
- Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
- Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform.
- Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
- Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development.
- Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.
- Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.
- Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.
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