Customer Support Agent
US Logistics, primary business hours aligned with Chicago timeFull-Time
Salary not disclosed
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Job Details
- Languages
- Immaculate English
- Required Skills
- Problem SolvingInterpersonal skillsCustomer support
Requirements
- Proven experience in customer support or a related field.
- Familiarity with the trucking industry is a significant advantage.
- Experience in cold calling is extremely important and highly valued.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer support software and tools.
- Ability to work independently and as part of a team.
Responsibilities
- Provide on-the-road assistance to drivers, addressing their needs and resolving issues promptly.
- Respond to inquiries and support requests through various communication channels (phone, email, chat).
- Maintain accurate records of driver interactions and support activities.
- Coordinate with other departments to ensure timely resolution of driver issues.
- Monitor and track the status of drivers and their shipments.
- Deliver exceptional customer service and ensure driver satisfaction.
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