German Customer Support Specialist
Workable locations: PortugalFull-Time
Salary~€1,523
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Job Details
- Required Skills
- Problem SolvingTeamwork
Requirements
- Fluent German
- strong English (C1)
- Strong communication and problem-solving skills
- Detail-oriented and able to work under pressure
- Team player with a proactive mindset
- Flexibility for shift work
Responsibilities
- Manage customer interactions via phone, email, and chat
- Handle orders, refunds, shipping issues, and payment queries
- Liaise with internal teams, couriers, and partners
- Resolve complex cases and escalate when needed
- Maintain high customer satisfaction and meet KPIs
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