Operations Manager
T
TranscendNonprofit
Remote (U.S.-based), Central or Eastern TimezonesFull-TimeManager
Salary67,500 - 105,000 USD per year
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Job Details
- Required Skills
- Project ManagementOrganizational skillsBudget management
Requirements
- A commitment to Transcend’s mission of building and spreading extraordinary learning for all.
- Outstanding project management and organizational skills that include strong attention to detail and allow you to gather and organize multiple work streams and logistics efficiently.
- Prior experience with planning and executing in-person and virtual events for a variety of groups - from small <10 people events to convenings that bring large groups of people together.
- Familiarity with facilitating logistics for virtual events through Zoom.
- A deep love for planning and executing a variety of events.
- Curiosity and drive to develop clear, effective, and efficient operational processes.
- A strong commitment to designing meaningful, thoughtful, and community-centered experiences.
- A willingness to travel up to 2-3 times/month(most trips 2-3 days. Four to sixtrips/year of longer duration, likely 4-5 days), to support in-person operations.
- Flexibility, optimism, and a desire to learn and grow.
- Eagerness to embrace and live into Transcend’s core values
Responsibilities
- Leading end-to-end project operations, including planning, execution, and continuous improvement across multiple projects
- Designing and executing in-person events, conferences, and experiences that go beyond seamless and high-quality to leave participants feeling genuinely seen, cared for, and inspired
- Designing and executing operations for virtual experiences, typically through Zoom, that are engaging and well-run
- Building and maintaining systems (e.g., project management tools, templates, workflows) that improve how work gets done across teams
- Foster strong relationships - with our partners, Portfolio Directors, Project Leads, and across our internal teams!
- Serve as a project manager for all things operations creating and managing timelines, supporting our coaches in anticipating and navigating through logistics and operational needs and constraints, and coordinating project plans and calendars across a scope of work and range of projects.
- Lead conference coordination - holding, stewarding, and coordinating a group of teammates and external partnerships to attend events and/or conferences. This includes preparing travel plans, planning and leading spaces we want to craft during the conferences, and communicating with conference attendees.
- Craft and manage operations-focused communications with internal staff, school partners, and our learning cohorts and communities. This includes crafting emails, slack messages, participant guides, logistics memos, etc. with clear instructions and information for the team and/or school partners to ensure alignment on the overall experience and the small details.
- Lead and manage operations and logistics for various workshops, inspiration visits, and events, both virtually through Zoom and in-person.
- Create and analyze team survey data writing and sending surveys (often in Google Forms), analyzing that data, and sharing back the summary and next steps with the team.
- Spearhead smooth internal operations such as scheduling internal team meetings and project events, preparing agendas, taking notes, and capturing (and managing follow-through on) the next steps.
- Manage conference/event budgets, and other team budgets as needed.
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