Sr. Mngr/Associate Director, Process Design & Deployment
New
Remote work flexibility within the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8+ years of experience
- Required Skills
- Project ManagementAnalytical SkillsMicrosoft ExcelProcess improvementPowerPoint
Requirements
- Bachelor’s degree and 8+ years of experience in operations, project management, customer service, or training
- Strong experience in HUB operations, including nursing, reimbursement, or patient assistance programs (PAP)
- Hands-on expertise with Salesforce CRM as a power user, including dashboards, reporting, and UAT support
- Experience in data mapping, data migration, and system integration activities
- Strong understanding of end-to-end operational workflows and process improvement methodologies
- Ability to work across multiple functional teams, including IT, analytics, training, and business operations
- Excellent presentation and communication skills, including client-facing and training experience
- Proficiency in Microsoft Excel, PowerPoint, and Visio
- Experience working with offshore or nearshore teams and external partners
- Strong analytical mindset with the ability to identify inefficiencies and recommend improvements
Responsibilities
- Serve as a subject matter expert and consultant on program design, aligning business needs with technical workflows and system capabilities
- Translate customer requirements into structured process designs, ensuring alignment with CRM systems and operational standards
- Support business analysts and operations teams in documenting workflows, data flows, and integration requirements
- Design and document end-to-end patient journey processes, supporting discovery sessions and program implementation
- Contribute to data mapping, data migration, system integration, and validation activities
- Support CRM reporting, dashboard development, and operational analytics for program performance tracking
- Assist in user acceptance testing (UAT), system deployment, and hypercare support phases
- Collaborate across operations, training, IT, and analytics teams to ensure smooth program execution and enhancement
- Support sales activities, including CRM demos, presentations, and RFP responses
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