Strategic Customer Success Manager
New
US
Structured job location: US
Fully remote work environment across eligible U.S. statesFull-TimeManager
Salary100,000 - 120,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisProblem SolvingAccount ManagementRelationship managementCustomer SuccessSaaS
Requirements
- 7+ years of experience in customer success, account management, or related client-facing roles within SaaS or technology
- Proven track record managing enterprise or strategic accounts with significant contract values
- Strong ability to influence and engage senior stakeholders, including executive leadership
- Knowledge of governance, risk, and compliance (GRC) or related domains is highly desirable
- Experience building success plans, conducting business reviews, and driving measurable outcomes
- Technical aptitude, including familiarity with data analysis tools, reporting systems, or CRM platforms
- Strong communication and interpersonal skills, with the ability to navigate complex organizations
- High level of ownership, initiative, and problem-solving capability
- Ability to work effectively in a remote, collaborative environment
Responsibilities
- Manage a portfolio of strategic enterprise accounts, ensuring retention, satisfaction, and long-term value realization
- Build and maintain strong relationships with stakeholders, including C-level executives and operational teams
- Develop and execute success plans aligned with customer objectives, adoption goals, and renewal strategies
- Lead regular business reviews, demonstrating ROI and driving strategic conversations
- Identify risks and proactively address challenges such as low adoption or stakeholder changes
- Collaborate cross-functionally with sales, product, and service teams to enhance customer outcomes
- Identify and drive upsell and cross-sell opportunities based on customer needs and market insights
- Act as the escalation point for key accounts, resolving issues with a strategic and customer-centric approach
- Leverage data and performance metrics to guide decisions and optimize account health
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