Sales Support Lead, Consumer Sales
While this is a remote position, it requires a highly collaborative individual who can work across time zones to support our diverse North American sales teams. ... The base salary range represents the low and high end of the anticipated salary range for this position to be performed remotely from any Peloton office or facility, in any U.S. State and any location therein., work across time zonesFull-TimeLead
Salary67,400 - 90,900 USD per year
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Job Details
- Required Skills
- Project ManagementSalesforceOrganizational skills
Requirements
- Proven experience in sales support, sales operations, or a high-volume retail leadership role
- Strong proficiency in sales behavior analysis and the ability to drive CRM adoption (Salesforce/Stripe preferred)
- Demonstrated success in customer de-escalation across multiple channels (phone and chat)
- Strong organizational skills with the ability to manage multiple projects, timelines, and internal communications simultaneously
- High energy and a "player-coach" mentality, comfortable moving between administrative tasks and active selling
- Schedule flexibility: This role is expected to work a schedule that is variable, including nights and weekends
Responsibilities
- Serve as the primary point of contact for answering real-time questions to support field team needs and drive same day conversion
- Responsible for writing and maintaining schedules to ensure optimal coverage for the sales function
- Proactively search for gaps in internal systems to identify operational issues or potential areas of loss and take appropriate partnership on resolution
- Join escalated customer conversations via chat and phone to provide high-touch resolution and de-escalate sensitive situations
- Independently resolve complex order issues, including address changes, cancellations, orders requiring follow up and Stripe payment discrepancies
- Pivot to active selling during high-volume periods to ensure team targets are met and customer wait times are minimized
- Review consumer sales team pipeline for accuracy and proactively identify and share opportunities with sales leadership
- Analyze the consumer sales journey to identify conversion "leaks" and inform future support strategies
- Translating high-level department goals into actionable daily workflows and removing bottlenecks to ensure team hitting targets
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