Site Manager, Expanded Access Programs
New
M
myTomorrowsHealth Tech
New York, US, Remote, EST hoursFull-TimeManager
Salary88,480 - 110,600 USD per year
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Job Details
- Languages
- Excellent verbal and written communication skills in English.
- Experience
- +2 years of relevant work experience in Healthcare or Life Sciences.
- Required Skills
- Microsoft ExcelMicrosoft OfficeRelationship building
Requirements
- (bio)medical degree or background
- 2+ years of relevant work experience in Healthcare or Life Sciences
- Excellent verbal and written communication skills in English
- Proficient in Microsoft Office tools, with a focus on Excel
- Located in and available to work in EST hours
- Self-motivated, adaptable, and thrive in a fast-paced environment
- Patient-centric approach, proactive accountability, and considerate collaboration
- Work efficiently and precisely with a keen eye for detail
- Act proactively, with the ability to anticipate the next steps
- Can work both independently and as part of a team, demonstrating excellent interpersonal skills
- Strong relationship-building skills
- Eager to learn about new regulations and processes and put them into practice
Responsibilities
- Serving as the first point of contact for physicians and their supportive staff throughout the EAP process and coordinating communication with external stakeholders including physicians, pharmacists, clinical trial coordinators, and sponsors in India
- Facilitating document exchange and processing HCP patient requests for medicinal products
- Managing customer management tools including processing patient data into the Electronic Data Capture (EDC) system(s) as needed and generating client reports where required
- Reviewing documents/data collection, identifying discrepancies, and collaborating with sites to fulfill regulatory requirements
- Collaborating closely with cross-functional teams within our Expanded Access Operations unit (e.g., Regulatory Affairs, Quality, Program Management, Supply Chain) to ensure smooth operations
- Drafting and updating program documentation leveraging existing departmental templates and/or designing new templates
- Supporting Program Managers (PMs) with oversight and maintenance of electronic Master Files and improving program processes
- Communicating with clients and maintaining a high-level of client satisfaction
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