Senior ServiceNow Engineer
New
Fully RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years of hands-on experience with ServiceNow platform development and administration.
- Required Skills
- HTMLCSSJavascriptJiraAngularRESTful APIsServiceNowAzure DevOps
Requirements
- Active DHS Public Trust clearance or higher.
- 6+ years of hands-on experience with ServiceNow platform development and administration.
- ServiceNow Certified System Administrator (CSA).
- Strong expertise in ServiceNow App Engine and custom application development.
- Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
- Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
- Proven ability to lead development teams and ensure efficient, high-quality solution delivery.
- Experience working in Agile environments with tools like Jira or Azure DevOps.
- Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
- Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences.
- Strong leadership and mentoring skills, with experience managing development teams.
- Exceptional problem-solving, analytical thinking, and troubleshooting abilities.
- Excellent stakeholder management, communication, and presentation skills.
- Conflict resolution expertise to mitigate risks and ensure project success.
Responsibilities
- Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
- Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
- Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
- Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
- Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
- Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
- Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
- Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
- Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
- Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
- Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.
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